FAQ

How can I place an order at ERGONfoods.com?

It’s easy! You click on our “Shop” category on our main menu. You will be able to see our products’ sub-categories, and browse through them. When you find a product you are interested in, you add it in your cart. When your cart is ready, you click the “Checkout” button and you complete your order.

Do I need to create an account to shop at ERGONfoods.com? How do I register?

We suggest you to create an account, as it is an easy and convenient way to save shipping and billing information, view current order status, record past orders, and save wish lists that you can share. To register click here and fill the info needed.

Can I purchase your products over the telephone and have them shipped?
Why can’t I add an item to my shopping bag?

If you are unable to add a certain product in your shopping bag, the item is currently unavailable. Please, check back soon! In case it appears as available, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

The item I’m looking for is out of stock. When will it be available?

ERGONfoods.com offers a ERGON is a selection of premium quality Greek products. Online orders are processed separately from our in-store operations, so having a product in the store does not guarantee its online availability. Our high-quality goods come from small Greek producers, and while we do our best to keep our bestselling products available, demand can sometimes outstrip supply. If you have a question about a specific product, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

How do I know that my order was placed?

Once you’ve placed your order, you’ll receive a confirmation email with the details of your order. Please review the information to make sure it’s correct. If you don’t see the email within a few minutes of placing the order, check your junk mail or other folders.

I made a mistake in my order. How can I fix it?

You can change your order within 30 minutes from the moment you place it. After this period, due to the immediate order processing, we cannot change your order. Ιn case of any other problem, please contact our Customer Care team through the Contact Us section immediately for further details. If you have any problem regarding your order, please contact us the soonest possible, at eshop@ergonfoods.com or at +30 2310 284224

I’m having trouble completing my order. What should I do?

We recommend using the latest version of your preferred browser (Internet Explorer, Google Chrome, Safari, Mozilla, etc.). Try to log out and back in, then restart the checkout process. If you still have difficulty to place your order, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

How can I check the status of my order?
I am having problems accessing your website.

We recommend using the latest version of your browser (Internet Explorer, Google Chrome, Safari, Mozilla, etc.) In case you do and the problem persists, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

I can’t login to my account. What should I do?

You have to remember you e-mail address and the password that you used when initially registered with us, so to be able to log in. If the e-mail and password are recognized as invalid, and you can’t remember the right ones, please, click the selection “Have you forgotten your password?”. Then we’ll send you an e-mail with a link, which will enables you to create a new password. If you are still having problems, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

The website is not loading properly/I can’t watch the videos. Why?

We recommend using the latest version of your browser (Internet Explorer, Google Chrome, Safari, Mozilla, etc.) Also, if you are having problems viewing our videos, please make sure you have installed the latest Adobe Flash Player version.

What are ”cookies”?

“Cookies” is information sent to a web browser by a website. The user’s hard disk saves this information in order to be able to recover it the next time.

Items have disappeared from my shopping cart. What’s wrong?

The products that have been added to your shopping cart will stay there for… In case this period of time has passed, your cart will empty again. But, a product could disappear too, if this has turned out of stock while it was added in your cart too. Feel free to contact us to let you know about the availability.

Where does ERGONfoods.com ship?

We ship to all regions of European Union. In case you are not a EU resident and you want to purchase our products, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

How much does shipping cost for my online order?

Your shipping costs depend on your location, your order’s size and weight. Before you place your purchase, the shipping costs will be automatically calculated and showed to you before the payment procedure.

I just placed my order. When will it ship?

Magic needs a bit of time to It will take us 2-3 working days to prepare your order. So please be

When will my order arrive once it ships?

That depends on your location and when you have placed your order.

I just realized that I entered the wrong shipping address! Can I fix it?

If you notice an error in the shipping address, please reach out to us right away. While we cannot guarantee that the information can be updated, it’s usually possible as long as the order has not been prepared for shipment. We are only responsible for shipping to the address as entered. We cannot modify or redirect orders once they are shipped.

What if my order has shipped but I have never received it?

Please contact us right away by calling 212-539-0833 or writing to us at eshop@ergonfoods.com.

In the event that I am not satisfied with my purchase, can I return it?

Since safety comes first, food products can’t be returned. Non-edible products, such as dishes, cups etc, can be return. In case that your food products arrived damaged or contaminated in any way, please contact us at eshop@ergonfoods.com or at +30 2310 284224.
Our return policy for non-perishable items lasts 30 days. In this period of time, you contact us at eshop@ergonfoods.com or at +30 2310 284224, and let us know about the return.
If 30 days have passed since you purchased your order, unfortunately, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How can I return a non edible product?
A product is missing from my order. What can I do?

If you have not received all the products that you have purchased, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

I have received a faulty item. What can I do?

If you found a faulty product in your order, please contact us at eshop@ergonfoods.com or at +30 2310 284224.

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