Terms of Use

Ergonfoods.com (hereinafter referred to as “site”) is the online store of the company under the name “ERGON FOODS SA” (hereinafter referred to as “the Company”) which is based in Thessaloniki, Lassani Street no. 9, Bus. Reg. No. 043395606000, TRN 998075983, tel. +30 2310 284224, e-mail eshop@ergonfoods.com. Browsing and using the site implies your (hereinafter referred to as “You”, “Your”, “User”) explicit consent and unconditional acceptance of all of the terms below, which together with the Sale Terms & Conditions and the Privacy Policy govern and regulate your relationship with the Company. If you sign up to participate in any competitions or promotions, it is likely that additional terms will apply, in addition to those present. If any term is violated, the Company has the right to block your access to the site.

TERMS OF USE

  1. Intellectual and Industrial Property

The content posted on the site, as a whole, constitutes intellectual and / or industrial property of the Company or third parties. The appearance of any trade names, logos, marks, and attributes in the site may in no way be construed so as to imply transfer or assignment of their license or right of use to the Users, on the contrary they are protected by applicable laws and regulations. Copying (in any way), analog / digital recording and mechanical reproducing, distributing, transferring, downloading, processing, reselling, creating derivative work or in any way interfering with the content or misleading the public about the real provider of the contents of this web site place, is strictly forbidden subject to the provisions of clause 5. Any reproduction, re-release, upload, announcement, dissemination or transmission or any other use of the content, trademarks, images, logos, features, names, etc. by any means, for commercial or other purposes, is expressly prohibited. Consequently, the use of the content should be solely for informational and non-commercial purposes and may not be copied, placed on another computer network or distributed by other means of communication, subject to the provisions of clause 5. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties.

  1. Information provided and products

The Company commits itself to the truth, completeness and validity of the information provided on the site, regarding the existence of the essential features that are described for each product, subject to any technical or typographical errors that have escaped the attention or have unintentionally occurred or are due to any cease of site operation due to force majeure. Consequently, the Company, in good faith, is not liable and is not bound for errors due to an oversight during the registration of the electronic data on the site.

  1. Access – Creating an Account

Access to the site is free. However, certain services (such as making purchases) or privileges are provided to Users who have registered and have created an account. We provide you with the ability to create an account through Google and Facebook. The data you will be asked for are your name, e-mail and unique password. Immediately after entering this data, an e-mail will be sent to activate your account, asking you to confirm your details. All of this data is processed in accordance with the Privacy Policy, to which you are required to consent, together with these Terms of Use, in order to create an account. The e-mail you declare has to be active and be accessed only by you. Browsing the site as well as creating an account, implies the unconditional acceptance of these terms as well as the Privacy Policy.

Access to the Site is permitted on a temporary basis, and the Company reserves the right to withdraw or modify its services without prior notice. The Company is not responsible if for any reason the site is down.

Exclusively responsible for ensuring who uses the site through your connection is you.

  1. Liability – User Obligations

Users accept and undertake not to use the online store for sending, posting, sending by e-mail or transmitting in other ways: (a) any content that is illegal for any reason, which infringes and damages the Company or any third party, infringes the confidentiality or the privacy of any person’s data, (b) any content that inflicts social morals, values, minor age, etc, (c) any content for which Users are not entitled to broadcast under the law or applicable contracts, (d) any material containing software viruses or any other code, files or programs designed to interrupt, damage, destruct the operation of any software or computer hardware, (e) anything containing promotional material. Any use contrary to the above, apart from any civil and criminal penalties, will result in the discontinuance of the services provided without any warning.

By using the site you are also required to: (a) access its content and material provided solely for your own, non-commercial use, (b) not copy in any way its content and the material, (c) t not cause to any third party the impression that you have any moral or property right in the content or material provided, (d) not deliberately or unintentionally violate applicable laws and regulations, (e) not harass third parties in any way, (f) not collect or store any personal data about other users. Any use contrary to the above, apart from any civil and criminal penalties, will result in the discontinuance of the services provided without any warning.

  1. Reposting products

Users are able to repost products, both through the site and directly in any other medium in which the products appear (e.g. social media). When reposting, malicious characterizations, comments and ratings, especially those containing abusive or offensive content, those advertising competitive products, contain threats, contain any personal data, contain redirection links to other websites etc, is completely forbidden. Any use contrary to the above, apart from any civil and criminal penalties, will result in the discontinuance of the services provided without any warning.

  1. Links to other websites

The site may include links that redirect to other websites, which are under the supervision and control of third parties, other than the Company. Accordingly, access – redirection to our site is also achieved through links located on other websites, for which the Company, likewise, does not bear any responsibility. As a result, the Company is not responsible for the content of any other website that it may redirect to, or which redirect to its own, nor does it guarantee the availability, accuracy or completeness of the information contained therein. Any problems that may arise during the visit or use of the websites to which we redirect, are solely the responsibility of the respective websites. Redirection to other websites is made only in order to facilitate users and under no circumstances do we assume the risk or liability for any damage that may be caused to visitors of these websites.

  1. Limitation of Liability

The Company, its agents, representatives and employees are not responsible for any civil or criminal claims or for any damage that may be caused to the User or any third party related to the operation or not and / or the use of the site. Also, the Company, its agents, representatives and employees are not responsible for anything that arises from third parties using the site.

  1. Change of Terms

The Company reserves the right to unilaterally modify, renew or revise these Terms of Use at any time, whenever it deems necessary and always in accordance with the customary commercial practices. Any modification or renewal will be effective as soon as the present text is updated.

  1. Communication

You may send any questions about the Terms of Use at eshop@ergonfoods.com. The Company may communicate with Users either via the e-mail address they have registered or by posting an announcement to the site.

  1. Miscellaneous

The Terms of Use, the Sale Terms & Conditions and the Privacy Policy constitute the overall agreement between the Company and the User and they supersede any oral or written communication and / or agreement regarding the use of the site.

In the event that any term is declared void or unenforceable by a court order, the remaining terms remain unaffected and maintain their validity. Any delay by the Company to seek satisfaction of its rights, does not mean waiving these rights.

These Terms of Use are governed by Greek law. Competent courts for any dispute arising from them are the courts of Thessaloniki.

Sales Terms & Conditions

These Terms and Conditions apply to the products sold by the company under the name “ERGON FOODS SA” (hereinafter referred to as “the Company”), which is based in Thessaloniki, Lassani Street no. 9, Bus. Reg. No. 043395606000, TRN 998075983, tel. +30 2310 284224, e-mail eshop@ergonfoods.com. The Company offers you the possibility you to purchase products through its online store ergonfoods.com (hereinafter referred to as “site”). The Sales Terms and Conditions apply separately, depending on the type of product you (hereinafter referred to as “User” or “Customer” or “You”) purchase. If you place an order through the online store, you agree and irrevocably accept all of the terms, without any exception. Sending your order implies acceptance of all the terms listed below as well as the Terms of Use and the Privacy Policy, so if you do not agree with them, you must abstain from every transaction through the site. Particularly:

  1. To make any order through the site, you must be over 18 years old and legally capable.
  2. To make any transaction through the site, your prior registration is required in accordance with the Terms of Use. In addition to the data listed there, you must complete your full address and contact number in order to make a transaction. All of this data, as well as any additional data you may enter if you wish an invoice to be issued, are processed in accordance with the Privacy Policy. The e-mail you register has to be active and be accessed only by you, as all communication for your transaction will be conducted via this e-mail.
  3. The Company is not liable and is not bound for any obvious errors in features, photos and product prices posted on the site. Please, if you find that a product is offered at an abnormally low or high price in relation to its market value, and prior to the electronic submission of this order, contact the Company (by telephone or e-mail) to let us know your finding or doubt about the unusual price of the product sold.
  4. All orders are received electronically via the Internet by completing and sending the relevant order form on the site under the “Cart” section and clicking on the “Complete Purchase” icon, after consent is given by selecting the “I have read and accept the Sales Terms & Conditions” icon. Orders are only binding if the Order Confirmation is sent to you by e-mail. You are required to review the above Order Confirmation and promptly notify the Company in writing (no later than 1 hour after receipt of the relevant e-mail notification) of any error, otherwise the details listed therein will be applied in the sales agreement between you and the Company. Once the order is ready for shipment, you will be informed in the same way.

By choosing the above icon, the Customer expressly and unreservedly declares that, before the order is submitted, he is aware of: (a) the main characteristics of the products as they appear on the site, (b) the address and contact details of the Company, (c) the total price of the products, including VAT, any other charge and all additional shipping, delivery or mail charges as well as any other charges. It is noted that the final cost of the order will be communicated to the Customer at the time of filling in the order form all the necessary details (product and place of dispatch), and in every case before the electronic submission of the order. Additional charges or other costs that were not made known to the Customer prior to the submission of the order or in the event that they could not be calculated prior to the order or not notified to the Customer by e-mail prior to the Order Confirmation will not be charged to the Customer without his / her prior express consent (d) the arrangements for payment, delivery, execution, as well as the time limit within which the Company undertakes to deliver the goods or to provide the services; (e) where there is a right of withdrawal, the conditions, time limit and procedures for exercising that right as well as the Customer’s obligation to bear the cost of returning the products to the Company, (f) the Company’s liability conditions for real defects and lack of agreed features.

  1. The Company reserves the right, at any time and without any other notice, to modify (change) the prices of the products. However, orders that have already been made shall not be affected by these modifications.
  2. The Company does not provide any warranty for the availability of the products, but informs the Customer, on the basis of data, upon their availability, and undertakes the obligation, in the event of a change of the data, to inform in due time about the unavailability, in which case this case it shall bear no further liability. The order may be partially accepted and executed. The Company therefore does not take any responsibility for any damages that may arise from the non-acceptance and non-execution of any order, in full or partially. The Company is not bound to immediately cover all the quantities of products that may be on offer, or if the quantities ordered are unusually large. The Company may withdraw from the sales agreement and not accept an order in exceptional circumstances, in particular if the product for which the order was made was sold a few minutes earlier and therefore there is no other stock. In this exceptional case, any price paid is immediately refunded.
  3. Payment Method: In order to facilitate your online shopping as much as possible, the Company offers you the following payment methods: (a) through debit, prepaid or Visa, MasterCard, Maestro credit card. If you choose this form of payment, you will be redirected to a secure environment of the Eurobank bank to complete your payment. After the successful payment, a redirection will be made to the site, (b) by making a deposit in the bank account held by the Company under the beneficiary name “ERGON TROFIMA SA” to one of the following banks (i) Eurobank: 00260037080200724586 (IBAN: GR7302600370000080200724586) BIC: ERBKGRAA, (ii) PIRAEUS: 6863124932521 (IBAN: GR6001718630006863124932521) BIC: PIRBGRAA, (iii) Alpha: 700002002026164 (IBAN: GR7901407000700002002026164) BIC: CRBAGRAA. If you choose this method of payment, you must indicate the name under which the order was made as well as the order code given in the Order Confirmation. Otherwise there is the possibility of delaying or cancelling your order. Payment must be made within 3 days from the day of purchase. We check our account daily, but your payment may be delayed 1-2 business days. Once we receive the payment, we will notify you by e-mail. Please note that in the event this method of payment is chosen, the order is not completed by sending an Order Confirmation, but the above e-mail acknowledging the receipt of payment is also required. If the payment is not completed for any reason, the sale is not completed and the Company has no obligations whatsoever, (c) through PayPal. PayPal is an online payment service where you can make secure transactions. To use this form of payment you must sign up with your personal data.

The Company, irrespective of the method of payment, has no access, cannot and does not withhold any data and information during the transaction you make, and is not responsible and cannot guarantee the security of the transactions you make. If your card or PayPal account is found to be fraudulently used, your billing may be cancelled upon your request to the Bank that issued the card or to PayPal.

You can choose either a retail receipt or an invoice, by filling in the necessary data.

  1. Shipping Method: Products are sent by courier service to the place you declare on the relevant order form and is mentioned in the Order Confirmation. For shipments within Greece the cost is two (2) euros for shipping up to two (2) kilos, and each extra kilo is charged with half (0.5) euro. For shipments to countries within Europe, the cost amounts to fifteen (15) euros for shipping up to three (3) kilos, and each extra pound is charged with two (2) euros. We endeavor to deliver the products to the courier service within seven (7) working days of the date stated on the Order Confirmation. Orders made from Friday after 14:00 as well as on weekends and holidays are processed on the next business day. The above time limit commences on the day following the date stated on the Order Confirmation, provided this is in stock, and subject to the order received being settled by bank deposit, so the time limit commences from the day you receive the e-mail confirming receipt of payment. In case the shipment is delayed because of (a) Force majeure (for example, strikes, terrorist acts, war, supplier / transport / production problems, exchange rate fluctuations, government or legislative acts and natural disasters), (b) unavailability of the product ordered, (c) order of a product with customized features or according to your specifications, you will be informed by e-mail to indicate whether you wish to complete the order. If you choose not to complete, you will be refunded the full price.

If the address you stated when ordering is incorrect or nobody is present to receive the product, it either remains in the warehouse of the courier service or is returned to the Company. If you wish to set a new date of delivery, you must inform us and the relevant shipping charge will be borne by you.

Products are covered by insurance for damage or loss during transportation. This insurance is valid until the moment the product is delivered to you or to a third party indicated by you, other than the courier service, and so the relevant risk is then transferred to you.

  1. 9. Order Cancellation

In case you wish to cancel your order, please declare it immediately. You have the right to cancel your order within the same day you made it and by 17:00, by contacting us at +30 2310 284224 or by e-mail at eshop@ergonfoods.com.

If your order is cancelled for any reason, we immediately begin the process of refunding the corresponding amount that has been paid.

  1. Return of products due to defects or incorrect delivery

The Company makes every effort to ensure that the products are in perfect condition, with the agreed features and without any real defects, and it reserves all legal rights and obligations. However, the liability towards the final consumer for defective products or information relating to goods, which is stated on their packaging, lies with the producer of the products. The Customer is obliged, at the time of delivery, to check the status of the products sold, the intact packaging and the expiration date. If a product is found to be faulty or if the products delivered are different to the ones ordered, the Customer has to contact the Company (by telephone or e-mail) immediately after delivery. The product is replaced immediately, provided there is availability, at no cost.

  1. Right of Withdrawal

The Customer may return the products he has purchased from the online store without giving any reason within fourteen (14) calendar days of receipt. Food, beverages, drinks, or other goods intended for current household consumption as well as goods that may be spoiled or have a short expiration date, are exempt from this right.

The withdrawal statement is made by the Customer in writing with a clear statement to the Company, which is sent by e-mail to eshop@ergonfoods.com. To that end, the Customer may use the relevant withdrawal form template available here. The Company confirms in writing the receipt of the withdrawal statement as soon as it is received. The returned product must be in the same excellent condition as it was when received, in the full original packaging, with no tears and wear, with all the contents of the original packaging. If the product does not meet the above conditions, it will be returned to the Customer at his / her cost.

Return costs are borne by the Customer. order of a product

The Customer is not entitled to return the product and to withdraw (a) in the case of sealed goods which have been unsealed, for health protection reasons, (b) in the case the product is manufactured in accordance with customized features or according to the Customer’s specifications, (c) in the case the product is, by reason of its nature, inextricably linked to other elements, (d) in any other case provided for in Article 3ib of Greek Law 2251/1994.

11.1. By exercising the right of withdrawal, the Company refunds the money corresponding to the value of the product within 14 calendar days of the exercise of the right. The refund is made using the same payment method that the Customer used for the original transaction. The Company is entitled to delay the return of the money until it receives the product back or until it is delivered to the cooperating courier service.

The product must be returned to the Company without delay and in any case within 14 calendar days of the date of withdrawal. The deadline is considered to be met if the product is sent back before the end of the 14-day period. If it is not shipped within the above deadline, the Company may refuse to accept it. The Customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and operation. Liability for damage or loss upon return of the product to the Company is borne by the Customer.

In the event that the Customer withdraws from the sales agreement before the product is delivered to him/her and the product is nonetheless delivered, it must immediately be returned to the Company in its initial condition, not opened and unused.

11.2. Product returns are made only through the site and only for products purchased from the online store.

  1. If for any reason the site cannot be accessed or ceases to operate, all of the Company’s responsibilities and obligations towards you remain unaffected.
  2. The Company reserves the right to unilaterally modify, renew or revise these Sales Terms & Conditions, whenever it deems necessary and always in accordance with customary commercial practices. Any modification or renewal will be effective as soon as the present text is updated.

You may send any questions about the Sales Terms & Conditions at eshop@ergonfoods.com. The Company may communicate with Users either via the e-mail address they have registered or by posting an announcement to the site.

The Sale Terms & Conditions, the Terms of Use and the Privacy Policy constitute the overall agreement between the Company and the User and they supersede any oral or written communication and / or agreement regarding the use of the site.

In the event that any term is declared void or unenforceable by a court order, the remaining terms remain unaffected and maintain their validity. Any delay by the Company to seek satisfaction of its rights, does not mean waiving these rights.

These Sale Terms & Conditions are governed by Greek law. Competent courts for any dispute arising from them are the courts of Thessaloniki.

Privacy Policy

Ergonfoods.com (hereinafter referred to as “site”) is the online store of the company under the name “ERGON FOODS SA” (hereinafter referred to as “the Company”) which is based in Thessaloniki, Lassani Street no. 9, Bus. Reg. No. 043395606000, TRN 998075983, tel. +30 2310 284224, e-mail eshop@ergonfoods.com. Browsing and using the site implies your (hereinafter referred to as “You”, “Your”, “User”) explicit consent to this Privacy Policy. The Company, as the controller, has taken all necessary measures to maximize the protection of your personal data in accordance with applicable law. However, data transfer over the internet is not completely secure and any data transfer is at your own risk.

Privacy Policy

Use of the site by the User requires unconditional agreement with the following:

  1. User Recognition – Data We Collect

In order to allow purchases, you will be required to disclose some of your personal data. In particular, when registering and in order to make a transaction, which is only allowed if you are over 18, you will be asked for your full name, full address, e-mail address, contact number and unique password. After the password is entered, it is encoded and stored in the company’s electronic systems in order to achieve maximum security. Therefore, the only person who knows the password is the User, who is solely responsible for maintaining his / her privacy. In case of loss or leakage of the password, the User must make a direct, written notice to the Company, otherwise the latter is not responsible for its possible use by third parties. Also, if the User chooses for an invoice to be issued, he / she will have to enter the relevant data (name, address, TRN, TRO).

In order to subscribe to the newsletters service, only your e-mail will be requested.

The Company has no access, cannot and does not collect any credit / debit / prepaid card or Paypal account data.

The Company does not in any way disclose or make public the personal data and information of Users. The User guarantees and bears responsibility for the truth, accuracy, validity, authenticity, relevance and convenience of the personal data disclosed to the Company.

  1. Purpose of processing personal data

We process all of your personal data in accordance with the law. The Company uses your data and e-mail in order (i) to execute the sales agreement between you and the Company, (ii) to contact you with regards to products posted on the site, (iii) to send you newsletters according to your preferences, (iv) to measure site traffic and User requirements and preferences, (v) for the User to participate in competitions and promotions.

  1. User’s rights as the data subject

At any time you have the right of access, rectification, erasure of personal data, restriction of processing or objection to the processing, as well as data portability, by sending an e-mail to eshop@ergonfoods.com. In such a case, the Company responds to the request within one month, unless the request is very complex or there is a big number of similar requests. Also, at any time, you have the option to withdraw your consent to the processing of your personal data and to choose whether or not to receive newsletters via e-mail, by selecting the relevant unsubscribe link under each communication. Finally, you are entitled to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr) if you believe that your data is being processed in a manner contrary to the law.

  1. Transfer of data to third parties

Your personal data may be transferred to other companies that provide the Company with services such as marketing, re-marketing, communication. These companies are required to have the same security measures as those taken by the Company. The Company may also disclose to the competent authorities personal data or any other information it holds or which is accessible through its systems, provided that this is dictated by any applicable law.

  1. Period of data storage

We only process the data for as long as it is necessary to fulfill the purposes for which it was collected. So its processing will last as long as you maintain an active account on the site or subscribe to the newsletter. After your erasure, which you may request at any time by sending an e-mail, we retain your data for as long as we are legally bound to comply with legislation and to defend our legal rights.

  1. Cookies, Google Analytics, Facebook, Instagram, LinkedIn, Twitter

6.1. The site uses cookies. In this cookie policy, we refer to these technologies, which include cookies, pixels, and gifs, hereinafter referred to as “cookies”. By browsing the site, you agree to their creation and use. Cookies are small text files that are stored in the User’s browser while browsing through the internet. Cookies do not receive any information about the User’s personal files or documents. The use of cookies allows the site to recognize the User whenever he / she revisits it and offers him / her a more personalized experience while browsing.

If you do not wish to use cookies, you can set both the device you use to access the internet and the browser to prevent the creation and storage of cookies. However, deterring cookies may affect your browsing experience and result in the site not being fully functional. It is also possible to delete previously saved cookies.

Third parties, including Google, may display Company ads on websites and use cookies to update, optimize, and display ads based on a previous User’s visit to the site. The Company may also use cookies from a previous visit to the site for re-marketing purposes. The User may opt to exclude such use of cookies from Google by sending an e-mail to eshop@ergonfoods.com.

6.2. The site uses Google Analytics, a network analysis service provided by Google, Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to help us analyze how you use the site. The cookie-derived information regarding your use of the site will be transmitted and stored by Google on servers in the United States. Google uses this information to evaluate your use of the site, to aggregate site activity reports, and provide other services related to site activity and Internet use. Google will not link your IP address to any other data it has access to. You may prevent Google from collecting information (including your IP address) through cookies and block it from processing this information by installing http://tools.google.com/dlpage/gaoptout.

6.3. Facebook, Instagram, LinkedIn, Twitter.

Our site includes links for Facebook, Instagram, LinkedIn and Twitter, hereinafter referred to as “social media”. When you visit our site, the browser installs a connection between your browser and the social media server. This way the social media get the information that you visited our site using your IP address. If you wish, you may associate and / or repost the content of our site on your social media profile while you are logged in to your account. In this way social media can relate your visit to our site with your account. Please note that our Company is not aware of the data being transferred or the way social media use them. For more information, please refer to the privacy policy of each social medium. If you want social media not to associate your visit to our site with the account you maintain in them, you must disconnect from your account from them before you visit our site and delete the cookies.

6.4. Creating an account through Google and Facebook.

We provide the ability to create an account on our site through the use of your codes in Google and Facebook. If you choose this way to create an account, you will be asked to give your consent so that the above platforms send the data to our Company. Your data that we receive in these cases regard only your name, your e-mail (if you have it registered), your postings to the extent they are accessible depending on your usage of the above platforms, the user photo you have selected in each of the aforementioned platforms.

  1. Miscellaneous

The User’s consent to the Privacy Policy is stored by the Company and is always available to the User. The Company reserves the right to unilaterally modify, renew or revise the Privacy Policy whenever it deems it necessary and always in accordance with customary commercial practices. Any modification or renewal will be effective as soon as the present text is updated. In such a case, the User’s consent will be asked for again.

You may send any questions about the Privacy Policy at eshop@ergonfoods.com. The Company may communicate with Users either via the e-mail address they have registered or by posting an announcement to the site.

The Sale Terms & Conditions, the Terms of Use and the Privacy Policy constitute the overall agreement between the Company and the User and they supersede any oral or written communication and / or agreement regarding the use of the site.

This Privacy Policy is governed by Greek law. Competent courts for any dispute arising from it are the courts of Thessaloniki.

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