Sales Terms & Conditions
These Terms and Conditions apply to the products sold by the company under the name “ERGON FOODS SA” (hereinafter referred to as “the Company”), which is based in Thessaloniki, Lassani Street no. 9, Bus. Reg. No. 043395606000, TRN 998075983, tel. +30 2310 284224, e-mail eshop@ergonfoods.com. The Company offers you the possibility you to purchase products through its online store ergonfoods.com (hereinafter referred to as “site”). The Sales Terms and Conditions apply separately, depending on the type of product you (hereinafter referred to as “User” or “Customer” or “You”) purchase. If you place an order through the online store, you agree and irrevocably accept all of the terms, without any exception. Sending your order implies acceptance of all the terms listed below as well as the Terms of Use and the Privacy Policy, so if you do not agree with them, you must abstain from every transaction through the site. Particularly:
To make any order through the site, you must be over 18 years old and legally capable.
To make any transaction through the site, your prior registration is required in accordance with the Terms of Use. In addition to the data listed there, you must complete your full address and contact number in order to make a transaction. All of this data, as well as any additional data you may enter if you wish an invoice to be issued, are processed in accordance with the Privacy Policy. The e-mail you register has to be active and be accessed only by you, as all communication for your transaction will be conducted via this e-mail.
The Company is not liable and is not bound for any obvious errors in features, photos and product prices posted on the site. Please, if you find that a product is offered at an abnormally low or high price in relation to its market value, and prior to the electronic submission of this order, contact the Company (by telephone or e-mail) to let us know your finding or doubt about the unusual price of the product sold.
All orders are received electronically via the Internet by completing and sending the relevant order form on the site under the “Cart” section and clicking on the “Complete Purchase” icon, after consent is given by selecting the “I have read and accept the Sales Terms & Conditions” icon. Orders are only binding if the Order Confirmation is sent to you by e-mail. You are required to review the above Order Confirmation and promptly notify the Company in writing (no later than 1 hour after receipt of the relevant e-mail notification) of any error, otherwise the details listed therein will be applied in the sales agreement between you and the Company. Once the order is ready for shipment, you will be informed in the same way.
By choosing the above icon, the Customer expressly and unreservedly declares that, before the order is submitted, he is aware of: (a) the main characteristics of the products as they appear on the site, (b) the address and contact details of the Company, (c) the total price of the products, including VAT, any other charge and all additional shipping, delivery or mail charges as well as any other charges. It is noted that the final cost of the order will be communicated to the Customer at the time of filling in the order form all the necessary details (product and place of dispatch), and in every case before the electronic submission of the order. Additional charges or other costs that were not made known to the Customer prior to the submission of the order or in the event that they could not be calculated prior to the order or not notified to the Customer by e-mail prior to the Order Confirmation will not be charged to the Customer without his / her prior express consent (d) the arrangements for payment, delivery, execution, as well as the time limit within which the Company undertakes to deliver the goods or to provide the services; (e) where there is a right of withdrawal, the conditions, time limit and procedures for exercising that right as well as the Customer’s obligation to bear the cost of returning the products to the Company, (f) the Company’s liability conditions for real defects and lack of agreed features.
The Company reserves the right, at any time and without any other notice, to modify (change) the prices of the products. However, orders that have already been made shall not be affected by these modifications.
The Company does not provide any warranty for the availability of the products, but informs the Customer, on the basis of data, upon their availability, and undertakes the obligation, in the event of a change of the data, to inform in due time about the unavailability, in which case this case it shall bear no further liability. The order may be partially accepted and executed. The Company therefore does not take any responsibility for any damages that may arise from the non-acceptance and non-execution of any order, in full or partially. The Company is not bound to immediately cover all the quantities of products that may be on offer, or if the quantities ordered are unusually large. The Company may withdraw from the sales agreement and not accept an order in exceptional circumstances, in particular if the product for which the order was made was sold a few minutes earlier and therefore there is no other stock. In this exceptional case, any price paid is immediately refunded.
Payment Method: In order to facilitate your online shopping as much as possible, the Company offers you the following payment methods: (a) through debit, prepaid or Visa, Mastercard, Maestro, American Express, Diners, Discover, or using Masterpass Wallet. All card payments are processed through Alpha Bank’s Alpha e-Commerce payment platform and use TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key. After the successful payment, a redirection will be made to the site, (b) by making a deposit in the bank account held by the Company under the beneficiary name “ERGON TROFIMA SA” to one of the following banks (i) Eurobank: 00260037080200724586 (IBAN: GR7302600370000080200724586) BIC: ERBKGRAA, (ii) PIRAEUS: 6863124932521 (IBAN: GR6001718630006863124932521) BIC: PIRBGRAA, (iii) Alpha: 700002002026164 (IBAN: GR7901407000700002002026164) BIC: CRBAGRAA. If you choose this method of payment, you must indicate the name under which the order was made as well as the order code given in the Order Confirmation. Otherwise there is the possibility of delaying or cancelling your order. Payment must be made within 3 days from the day of purchase. We check our account daily, but your payment may be delayed 1-2 business days. Once we receive the payment, we will notify you by e-mail. Please note that in the event this method of payment is chosen, the order is not completed by sending an Order Confirmation, but the above e-mail acknowledging the receipt of payment is also required. If the payment is not completed for any reason, the sale is not completed and the Company has no obligations whatsoever, (c) through PayPal. PayPal is an online payment service where you can make secure transactions. To use this form of payment you must sign up with your personal data.
The Company, irrespective of the method of payment, has no access, cannot and does not withhold any data and information during the transaction you make, and is not responsible and cannot guarantee the security of the transactions you make. If your card or PayPal account is found to be fraudulently used, your billing may be cancelled upon your request to the Bank that issued the card or to PayPal.
You can choose either a retail receipt or an invoice, by filling in the necessary data.
Shipping Method: Products are sent by courier service to the place you declare on the relevant order form and is mentioned in the Order Confirmation. For shipments within Greece the cost is two (2) euros for shipping up to two (2) kilos, and each extra kilo is charged with half (0.5) euro. For shipments to countries within Europe, the cost amounts to fifteen (15) euros for shipping up to three (3) kilos, and each extra pound is charged with two (2) euros. We endeavor to deliver the products to the courier service within seven (7) working days of the date stated on the Order Confirmation. Orders made from Friday after 14:00 as well as on weekends and holidays are processed on the next business day. The above time limit commences on the day following the date stated on the Order Confirmation, provided this is in stock, and subject to the order received being settled by bank deposit, so the time limit commences from the day you receive the e-mail confirming receipt of payment. In case the shipment is delayed because of (a) Force majeure (for example, strikes, terrorist acts, war, supplier / transport / production problems, exchange rate fluctuations, government or legislative acts and natural disasters), (b) unavailability of the product ordered, (c) order of a product with customized features or according to your specifications, you will be informed by e-mail to indicate whether you wish to complete the order. If you choose not to complete, you will be refunded the full price.
If the address you stated when ordering is incorrect or nobody is present to receive the product, it either remains in the warehouse of the courier service or is returned to the Company. If you wish to set a new date of delivery, you must inform us and the relevant shipping charge will be borne by you.
Products are covered by insurance for damage or loss during transportation. This insurance is valid until the moment the product is delivered to you or to a third party indicated by you, other than the courier service, and so the relevant risk is then transferred to you.Order Cancellation: In case you wish to cancel your order, please declare it immediately. You have the right to cancel your order within the same day you made it and by 17:00, by contacting us at +30 2310 284224 or by e-mail at eshop@ergonfoods.com.
If your order is cancelled for any reason, we immediately begin the process of refunding the corresponding amount that has been paid.Return of products due to defects or incorrect delivery: The Company makes every effort to ensure that the products are in perfect condition, with the agreed features and without any real defects, and it reserves all legal rights and obligations. However, the liability towards the final consumer for defective products or information relating to goods, which is stated on their packaging, lies with the producer of the products. The Customer is obliged, at the time of delivery, to check the status of the products sold, the intact packaging and the expiration date. If a product is found to be faulty or if the products delivered are different to the ones ordered, the Customer has to contact the Company (by telephone or e-mail) immediately after delivery. The product is replaced immediately, provided there is availability, at no cost.
Right of Withdrawal: The Customer may return the products he has purchased from the online store without giving any reason within fourteen (14) calendar days of receipt. Food, beverages, drinks, or other goods intended for current household consumption as well as goods that may be spoiled or have a short expiration date, are exempt from this right.
The withdrawal statement is made by the Customer in writing with a clear statement to the Company, which is sent by e-mail to eshop@ergonfoods.com. To that end, the Customer may use the relevant withdrawal form template available here. The Company confirms in writing the receipt of the withdrawal statement as soon as it is received. The returned product must be in the same excellent condition as it was when received, in the full original packaging, with no tears and wear, with all the contents of the original packaging. If the product does not meet the above conditions, it will be returned to the Customer at his / her cost.
Return costs are borne by the Customer.
The Customer is not entitled to return the product and to withdraw (a) in the case of sealed goods which have been unsealed, for health protection reasons, (b) in the case the product is manufactured in accordance with customized features or according to the Customer’s specifications, (c) in the case the product is, by reason of its nature, inextricably linked to other elements, (d) in any other case provided for in Article 3ib of Greek Law 2251/1994.11.1. By exercising the right of withdrawal, the Company refunds the money corresponding to the value of the product within 14 calendar days of the exercise of the right. The refund is made using the same payment method that the Customer used for the original transaction. The Company is entitled to delay the return of the money until it receives the product back or until it is delivered to the cooperating courier service.
The product must be returned to the Company without delay and in any case within 14 calendar days of the date of withdrawal. The deadline is considered to be met if the product is sent back before the end of the 14-day period. If it is not shipped within the above deadline, the Company may refuse to accept it. The Customer is responsible for any reduction in the value of the product resulting from handling that was not necessary to determine its nature, characteristics and operation. Liability for damage or loss upon return of the product to the Company is borne by the Customer.
In the event that the Customer withdraws from the sales agreement before the product is delivered to him/her and the product is nonetheless delivered, it must immediately be returned to the Company in its initial condition, not opened and unused.
11.2. Product returns are made only through the site and only for products purchased from the online store.
If for any reason the site cannot be accessed or ceases to operate, all of the Company’s responsibilities and obligations towards you remain unaffected.
The Company reserves the right to unilaterally modify, renew or revise these Sales Terms & Conditions, whenever it deems necessary and always in accordance with customary commercial practices. Any modification or renewal will be effective as soon as the present text is updated.
You may send any questions about the Sales Terms & Conditions at eshop@ergonfoods.com. The Company may communicate with Users either via the e-mail address they have registered or by posting an announcement to the site.
The Sale Terms & Conditions, the Terms of Use and the Privacy Policy constitute the overall agreement between the Company and the User and they supersede any oral or written communication and / or agreement regarding the use of the site.
In the event that any term is declared void or unenforceable by a court order, the remaining terms remain unaffected and maintain their validity. Any delay by the Company to seek satisfaction of its rights, does not mean waiving these rights.
These Sale Terms & Conditions are governed by Greek law. Competent courts for any dispute arising from them are the courts of Thessaloniki.